Troubleshoot uploading problems

Troubleshoot uploading problems

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If you’re having trouble uploading videos to Motvio, following these steps may resolve your issue.

Failed Uploads

Most issues can be resolved by a simple do-over. If your video doesn’t upload completely, try again. If it fails on the second time, try some of the following steps:

  • Use a different web browser, such as Chrome or Firefox
  • Check your original file for any issues. If possible, try generating a file according to our compression guidelines.
  • Disable any browser extensions or ad-blocking software
  • Update your browser to the most recent version
  • End or pause any activities on your network that might be consuming a lot of bandwidth (Netflix, online games, other uploads or downloads, etc.)

If none of these steps make a difference, contact us with a detailed description of everything you’ve tried and the results you’re getting.

Slow uploads

In general, the amount of time it takes to upload a video to Motvio is outside of our control. We do not limit our members’ upload speeds — we take as much bandwidth as your Internet Service Provider (ISP) will allow. If your upload is slower than expected, it could be due to multiple factors, including:

  • Lower overall upload speeds provided by your particular Internet plan
  • Time of day/peak hours of usage with your Internet Service Provider (ISP)
  • Increased traffic on your local network
  • Incorrect network, firewall, or router settings

To make sure you’re getting the most out of your connection, there are a couple of things you can try:

  • Restart your modem and router
  • Plug your computer directly into your modem using an ethernet connection and disable WiFi
  • End or pause any activities on your network that might be consuming or regulating bandwidth

If you’re still not getting the service you expect, try using this speed test to get a sense of your current bandwidth.

Upload speeds are usually measured in thousands or millions of bits per second – Kbps or Mbps. It’s important to note that bits (lower case “b”) are not the same thing as bytes (upper case “B”). In other words, a 500 megabyte (MB) file will take more than 5 seconds to upload on a 100 Mbps connection.

If you want to do the math, you type equations directly into Google. For example:

Let’s say your speed test result is 100 Mbps (100 megabits per second) and you’re trying to upload a 500 MB (megabyte) file.

First, use Google to convert your megabits into megabytes. Search query: “100 Mbps to MB/s”

Next, divide your file size (500 MB) by the result of your query (12.5 megabytes per second).

The result of this equation (500 / 12.5 = 40) tells you how many seconds your upload should take if the bandwidth is consistent.

In other words, a 500MB file should take about 40 seconds on a 100 Mbps internet connection.

You can always check the Motvio status page for updated information on any current site-wide issues. Contact us if you’ve done the math and think that your uploads to Motvio are still slower than they should be. Be sure to share a link to the results of your speed test!

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